Refund policy

THE SPHINX GUARANTEE (Our Philosophy)
We don’t build products to be returned; we build them to dominate. However, if the standard falls short due to an error on our end, we make it right. No friction. No endless back-and-forth.


ZERO-FRICTION REPLACEMENTS (Defects & Damages)
Because of the clinical and hygiene nature of the 3% Chlorhexidine Standard, we do not accept physical returns of our wipes.


If your package arrives damaged, defective, or compromised during transit, you do not need to ship it back to us. Simply send us an email at info@sphinx-au.com with clear photographic evidence of the issue within 7 days of receiving your order.


Once verified, we will immediately deploy a replacement unit to your address at zero cost to you. We trust our Alpha members, and we expect the same in return.


SUBSCRIPTION CANCELLATION & REFUNDS
Hygiene is a continuous protocol. All SPHINX orders operate on an auto-replenishment subscription model.


  • Zero Lock-in: You are in full control. You can pause, modify, or cancel your subscription at any time via your customer portal.

  • No Retroactive Refunds: Because orders are automatically processed and deployed from our facility, we do not issue refunds for orders that have already been billed and fulfilled. If you wish to stop future deliveries, simply cancel before your next billing cycle.


BEFORE YOU CANCEL: THE FOUNDER'S PLEDGE
We didn’t build SPHINX to just take your money. We built it to redefine your companion's defense.


If you are unsatisfied with the product, the texture, or the service, we strongly encourage you to email us directly at info@sphinx-au.com before canceling. Tell us what went wrong. We are here to solve the problem, compensate for the failure, and uphold the standard you deserve.


EXCEPTIONS / NON-REPLACEABLE ITEMS
We do not offer replacements for items damaged due to misuse, improper storage, or normal wear and tear post-delivery.


CONTACT THE SPHINX TEAM
For any issues regarding your subscription or deployment, reach us directly at info@sphinx-au.com. We read everything.